bekasiBrand & Platform Overview

Service availability

We at bekasi provide our platform services only where applicable local law permits. We do not operate in jurisdictions that explicitly prohibit online gaming, wagering, or sportsbook platforms. The availability of our sportsbook (Liga 1, Piala AFF, Champions League, esports), live-casino tables (baccarat, roulette, blackjack, Dragon Tiger), slots (Aviator, Sweet Bonanza, Fortune Tiger), and payment processing depends on the regulatory environment in your location.

We monitor changes in local regulation and adapt our service scope accordingly. If your jurisdiction's laws change or if we determine that offering bekasi services in your area would violate local statute, we notify affected users and ensure they can withdraw their account balance. We do not block or confiscate funds; we facilitate orderly closure and full payout to your registered payment method.

Use of bekasi services is contingent on your verification that access is legally permitted in your jurisdiction. We provide tools (geolocation checks, jurisdiction disclaimers, terms acknowledgment) to help you make this determination, but ultimately, you bear responsibility for confirming legality before you create an account or place bets.

Account eligibility

To open a bekasi account and use our services, you must meet the eligibility criteria of your local jurisdiction. Most jurisdictions set an age minimum (commonly 18 or 21 years old); you must certify that you meet your jurisdiction's threshold during account registration. You must also provide valid government-issued identification (national ID, passport) during KYC verification.

Eligibility extends beyond age: you cannot hold a bekasi account if you are a resident of a jurisdiction where online gaming is prohibited, even if you meet the age requirement. You also cannot hold an account if you are subject to legal sanctions, if your identity appears on financial exclusion lists (e.g., terrorist financing watchlists), or if you have been convicted of gaming-related offences in your jurisdiction.

If your eligibility status changes — for example, you relocate to a jurisdiction where bekasi services are no longer available, or your local law changes — you must notify us and close your account. We facilitate withdrawal of your remaining balance promptly. Continued use of bekasi after you become ineligible may result in account suspension and forfeiture of funds, per applicable law.

Local-law responsibility

You are solely responsible for verifying that your access to and use of bekasi comply with the laws of your jurisdiction. bekasi provides a platform where services are available only where applicable law permits, but we cannot guarantee that every jurisdiction permits every service we offer. It is your duty to research your local gaming, wagering, and financial regulations before you register.

If you access bekasi from a jurisdiction where online gaming is prohibited, or if you use our platform in violation of local law, you do so at your own legal and financial risk. bekasi is not liable for any penalties, fines, or legal consequences you may face as a result. We ask you to use our platform only where you have confirmed that it is legal to do so.

Many jurisdictions place restrictions on betting types, bet limits, withdrawal methods, or marketing claims. We design our platform to comply with mainstream restrictions (for example, we do not advertise fixed bonus amounts or guarantee returns), but we cannot anticipate every regional rule. If you are unsure whether a particular activity on bekasi is permitted in your area, consult a lawyer or your local gaming regulator.

Data and privacy scope

When you register for a bekasi account, we collect personal data — name, date of birth, national ID number, phone number, bank account details, and address — for the purpose of KYC verification and anti-money-laundering compliance. We store this data securely using encryption and access controls. Our privacy policy details how we collect, use, and protect your information.

KYC data is never shared with third parties except where required by law (e.g., to comply with government investigation requests) or to process your payment (e.g., we share your account details with Mandiri Bank to verify and process a bank transfer). Payment partners are contractually bound to protect your data and use it only for settlement purposes.

You have the right to access, correct, or request deletion of your personal data, subject to legal retention requirements. If you close your bekasi account, we retain KYC records for the period mandated by anti-money-laundering regulation (typically 5-7 years), then securely delete them. You can submit data-access or deletion requests via our support ticketing system (available in your Account Settings on bekasi).

Contact for legal inquiries

If you have legal questions about bekasi services, account eligibility, jurisdiction-specific compliance, or data handling, contact our legal and compliance team. Send an email to our support address (linked in the footer under "Contact us") with "Legal Inquiry" in the subject line. We aim to respond within 5 business days.

For urgent matters — for example, if you believe your account has been wrongfully suspended, if you are facing legal action related to your bekasi account, or if you need immediate clarification on jurisdiction rules — mark your inquiry as "Urgent" and provide your account ID and a clear description of the issue. Our team will escalate your case and prioritize response.

We also maintain a dedicated channel for regulatory authorities and government agencies. If you are a regulator or law-enforcement officer investigating bekasi or a specific user account, use the contact method specified in our legal notice page. Requests from official agencies receive priority handling and are addressed within the timeframe specified by the agency's legal process.