bekasi Privacy Policy

This page describes what we collect when you use bekasi and how we keep that data protected. We collect personal information only for account verification, payment processing, and compliance with anti-money-laundering rules. Your data is encrypted, stored securely, and never shared with third parties except where required by law or to process your payment.

Our privacy commitments apply across all bekasi services: sportsbook (Liga 1, Piala AFF, Champions League), live-casino tables, slots, and esports betting. Whether you fund your account via DANA, e-wallet, mobile banking, or bank transfer, your payment details and personal information follow the same protection standards.

What Data We Collect on bekasi

We collect data in two categories: account data and activity data.

Account data: When you register on bekasi, we collect your email address, phone number, full name, date of birth, national ID number (KTP), and residential address. We also collect payment details (bank account number, e-wallet identifier) when you fund your account or request a withdrawal. This data is required for Know-Your-Customer (KYC) verification and anti-money-laundering compliance.

Activity data: We log every action on bekasi: bets placed, settlements, withdrawals, login times, and IP addresses. This data helps us detect fraud, investigate disputes, and maintain audit trails. Your activity data is linked to your account but stored separately from your personal information.

How we use your data on bekasi

We use your account data for four purposes:

• Account verification: We verify your identity using your national ID and selfie to prevent fraud and comply with KYC rules.
• Payment processing: We share your bank account or e-wallet details with payment partners (Mandiri, e-wallet, mobile banking, local payment, etc.) only to process deposits and withdrawals.
• Anti-money-laundering compliance: We screen your identity against financial watchlists and maintain records for regulatory authorities.
• Customer support: We use your contact details to respond to your inquiries, resolve disputes, and notify you of account changes.

We do not use your data for marketing, profiling, or selling to third parties. We do not share your betting history with advertisers or data brokers. Your activity on bekasi remains private to your account.

Third-party processors on bekasi

We work with third-party service providers to operate bekasi. These processors have access to limited data only:

• Payment processors: online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet receive your account details to verify and settle transactions. They are contractually bound to protect your data and use it only for payment purposes.
• Cloud hosting: Our servers may sit outside your jurisdiction (e.g., in Singapore or Australia). We encrypt data in transit and at rest so hosting providers cannot read your information.
• Fraud detection: We use third-party fraud-detection services to screen transactions and prevent money laundering. These services receive transaction data but not your personal identity.
• Legal compliance: We may disclose your data to government agencies, law-enforcement, or regulators if required by law or court order.

Your Rights and Our Commitments

Data retention on bekasi

We retain your account data for as long as your bekasi account is active. If you close your account, we retain KYC records (name, ID, address) for 5-7 years as required by anti-money-laundering law. Activity data (bets, withdrawals) is retained for 7 years for audit purposes. After these periods, we securely delete your data.

If you request deletion of your data before the legal retention period expires, we will delete non-essential information (e.g., phone number, preferences) but retain KYC and activity records as required by law.

Your rights on bekasi

You have the right to:

• Access: Request a copy of all data we hold about you. We provide this in a machine-readable format (CSV or JSON) within 10 business days.
• Correction: Update your personal information (name, address, phone) via your bekasi account settings or by contacting support.
• Deletion: Request deletion of non-essential data. We delete it within 10 business days, subject to legal retention requirements.
• Portability: Request your data in a portable format so you can transfer it to another service.
• Objection: Object to specific uses of your data (e.g., fraud detection). We will review your objection and respond within 10 business days.

To exercise any of these rights, contact our support team via the help section on bekasi or email the address listed in our legal notice page. Include your account ID and a clear description of your request.

Security on bekasi

We protect your data using industry-standard encryption (TLS 1.2+) for data in transit and AES-256 encryption for data at rest. We use two-factor authentication (2FA) to prevent unauthorized account access. We conduct regular security audits and penetration testing to identify and fix vulnerabilities.

We do not guarantee absolute security; no system is immune to attack. If we discover a data breach affecting bekasi, we notify affected users within 72 hours and provide guidance on protective steps.

Changes to this policy

We may update this privacy policy to reflect changes in our practices or legal requirements. We will notify you of material changes via email or a prominent notice on bekasi. Your continued use of bekasi after changes take effect constitutes acceptance of the updated policy.

If you disagree with our privacy practices, you have the right to close your bekasi account and request withdrawal of your balance. We process account closures and withdrawals within standard business hours.

Contact us about privacy

If you have questions about this privacy policy, want to exercise your data rights, or believe we have mishandled your information, contact our privacy team. Send an email to the address listed in our legal notice page with "Privacy Request" in the subject line. We respond within 10 business days.

For urgent privacy concerns or data breaches, mark your email as "Urgent" and include your account ID. Our team will prioritize your request and respond as soon as possible.